E-mail:651616751@qq.com
Cooperation Consulting:13566656665 Service Hotline:0576-86550678
Remote Diagnosis: Communicate with customers through remote video calls to quickly diagnose equipment issues, resolve minor faults, and reduce downtime. Technical Document Download: Provide technical documents such as operation manuals, maintenance guides, and frequently asked questions for the equipment.
Equipment Installation and Debugging
Installation Service: Professional technicians can be arranged to visit the client's site to ensure the correct installation and debugging of the equipment. Debugging Training: After the equipment installation is completed, detailed operational training will be provided to enable the client's technical personnel to proficiently master the operation and daily maintenance of the equipment. Acceptance Support: Assist the client in conducting the final acceptance testing of the equipment to ensure it meets the expected performance standards.
Maintenance Reminder: Send regular maintenance reminders based on the usage of the equipment to help customers schedule maintenance work in a timely manner. Maintenance Knowledge Base: Provide detailed equipment maintenance knowledge, including lubrication, cleaning, calibration, and other content, for customers to reference during daily maintenance.
Original parts procurement: Provide procurement services for original parts to ensure that customers can obtain high-quality and highly compatible spare parts, extending the service life of equipment. Quick response: For urgent parts needs, provide quick response services to ensure that customer production is not affected for a long time due to parts issues. Common parts list: Provide a list of commonly used spare parts and support online ordering, making it easier for customers to obtain the parts they need.
On-site training: Provide on-site operational training covering basic equipment operation, troubleshooting, and maintenance, helping customer technicians quickly master the use of the equipment. Remote training: Offer remote operational guidance and technical training through video conferencing and other forms, reducing the learning costs for customers.
Warranty Policy: Warranty terms, duration, and scope can be negotiated based on customer needs. Quick Response Mechanism: Ensure that service personnel are dispatched for on-site repairs as soon as possible after the customer reports a malfunction, guaranteeing the rapid recovery of the equipment.
Device Usage Issues: Answer common usage questions about the device, such as parameter settings, startup operations, data saving, etc. Troubleshooting: Provide a simple and easy troubleshooting guide to help customers address common issues. Service Process Introduction: A detailed introduction to the device maintenance and after-sales service process, allowing customers to understand how to obtain more comprehensive support.